Home	Need help logging on?

Continual prompting to login, or "Session Expired" messages.

If you repeatedly get bounced back to the login screen, with no message about an incorrect username or password, then this is caused by your browser not retaining your login information correctly. You may also see "Session Expired" messages in these cases. To fix this you need to troubleshoot your browser, so try the following:

• Clear your cache.
• Delete your Tomlinson college browser cookie.
• Check your Cookie settings.
• Check your JavaScript settings.
• Quit your browser and restart it.
• Use another browser.
  
  -or-

  Browse Happy—all the cool kids are doing it.

Note that if you have a firewall, you should check its cookie settings as well, to make sure it will allow Tomlinson College's cookies to be set. Check the manual or documentation for the firewall for information on this.

Last Resorts

• Restart your computer.
• Try a different computer.
• Try a different Internet connection.
• Take a deep breath - the world isn't ending - write us for help. Be sure to give us as much information as you can about your account and the problems you are experiencing.

Cookies

Your browser needs to accept cookies. Many browsers have a simple choice in the Options or Preferences that will let you choose to either accept or reject cookies. In Internet Explorer, it is a little different. If you go to Tools > Internet Options > Privacy you will find a sliding scale. If it is set to High or Block All, Tomlinson College will not be able to set the cookies it needs to log you in. A setting of Medium-High or lower will work. This is what it looks like:

JavaScript

The Alumni Directory also needs to have JavaScript enabled in order to function properly. Again, many programs have this as a simple option in the Preferences, but it's a bit trickier in Internet Explorer. Go to Tools > Internet Options > Security and click the Custom Level button. Scroll down until you see the Scripting section and make sure that Active Scripting is enabled. Then click OK to all the windows until you're back at your browser.